HEALTHCARE NAVIGATION MANAGEMENT SERVICES
Assessment of Needs with accompanying 'step by step' report
This service option provides family members and clients with the most important information they will need when determining where to start. Most people don't understand what options they have when planning for current and future needs. An assessment with the accompanying report can help you prepare ongoing care planning strategies.
The report is individualized and may include functional status, medication compliance concerns, home safety, access to healthy foods, hygiene, financial considerations, benefits, insurance considerations, personal referrals with a network of professionals that are experts in their field, medical face sheets, community resource options, emergency preparedness plans, etc. You will be able to make informed decisions by having information at your fingertips. This is an important first step in preparing for your future wellbeing.
In-Patient Discharge Planning For At-Risk Persons
We can work with the hospital or rehabilitation discharge planners to ensure compliance of hospital plans and put community support systems in place to prevent re-hospitalization.
We can coordinate transportation, medication, follow up appointments, meals, etc. to make a successful transition back to the home setting.
First Responder / Medical Face Sheets
When an emergency occurs, every second counts. Our specialized Medical Emergency Face Sheets can be a lifesaving document filled with the specific information needed for family members, caregivers, first responders, physicians, etc. Don't waste time searching for multiple lists when we put all pertinent information in one document. We will provide updates to this document up to three times per year.
Community Resource Assistance / Acquisition
When additional community support is needed, we have the resource information that you will find helpful. Our extensive database will save you time and unnecessary phone calls by connecting you quickly to the right organizations. Our personalized referrals are standard among our Assessment of Need services.
Emergency Preparedness Planning
Personalized plans are essential, whether for a hurricane evacuation plan, estate documentation for emergency contacts, or planning for end-of-life wishes. We will ensure that you and your family have all your plans in place before an emergency occurs. These plans will save time when evacuations are necessary.
Educational Talks / Panel Discussions For Long-Term Care Planning
Employer provided lunch-and-learns, professional groups, speakers for college classes, support groups, etc. can benefit from having professional healthcare advocates speak at their meeting regarding the navigation of America's complex healthcare delivery system. Our presentations can focus on a wide range of topics that include open question/answer dialogue. Equip yourself with peace of mind BEFORE a crisis occurs. Zoom meetings are available.
Home Safety Assessments To Age In Place
Approximately one-third of adults age 65 years or older fall in their home each year, resulting in injury, long-term disability and premature loss of independence. Our Certified Home Safety Specialist will identify the risks at your home (inside and out) so you can improve your ability to age in place. A 240-pt checklist with a written report are a part of this valuable service offering.
On-going Care Management and Care Coordination
A Care Manager is a professional facilitator who can give advice and provide information about the variety of options available in their area for elder care and services. Care Managers are not only experts in the services available; they also know the quality and costs of different providers. Care Management and care coordination options can include weekly, bi-monthly or monthly status visits, coordination with physicians on healthcare changes, attending physician appointments, overseeing hospitalized care, etc.
Patient Advocacy
Advocates help those having trouble navigating the healthcare system who either can't get diagnosed or can't find the proper treatment. We assist with insurance problems as well as helping patients navigate their payment systems. Our services may be retained by family members who live too far away to provide support to a sick loved one.
A patient advocate helps patients communicate with their healthcare or benefit providers so they get the information they need to make decisions about their health care. These services are generally managed on a short-term basis and are priced by the specific task and anticipated hours needed to bring resolution to a healthcare concern.
Pre-Need Durable Power of Attorney / Health Care Surrogate Services
Advanced Directives state your wishes in regard to many different aspects of your life in the event you are unable to make those decisions yourself. A Durable Power of Attorney is able to make decisions on your behalf upon incapacity or incompetence. A Health Care Surrogate will make healthcare decisions for you when you are unable.
Our Pre-Need services include quarterly visits and monthly phone calls to ensure your status and specific wishes are documented. When active services are needed, our annual fee is ceased and DPOA and HCS fiduciary services are followed according to your expressed wishes. Having these documents in place can help to prevent guardianships when a person can no longer make safe decisions. *We will work with your attorney, or we can assist you in finding the right attorney for your Advanced Directives.
Person-Centered Guardianship Services
A guardian is a surrogate decision-maker appointed by the court or a person prior to the 'need' to make either personal and/or financial decisions for a minor or for an adult with mental or physical disabilities. Accordingly, Florida law provides for limited as well as plenary adult guardianship. This type of care is a 'last resort for persons who do not have family members willing or able to assist with the vulnerable person's care'.
We advocate for high standards and ongoing education above current state guidelines and uphold the vulnerable persons' right to dignity and participation in their care to the highest level of their ability. **We highly suggest people consider having Advanced Directives in place to prevent guardianship. These include Durable Power of Attorneys and Healthcare Surrogates with primary AND alternate persons named in the documentation. We are happy to assist you in finding the right attorney for your specific needs.